Lost Your Shein Package? Here’s What to Do And How to Avoid it in Future


You’ve browsed, selected, and finally clicked ‘buy’ on that dress you’ve been eyeing for weeks on Shein. Excitement brews as you wait for the delivery of your package. But what happens when the package never arrives, or worse, it’s reported as delivered, but in reality, it’s nowhere to be found? Well, don’t panic. This blog post offers a comprehensive guide on how to navigate through such an unfortunate situation, including contacting Shein customer service lost package assistance.

Immediate Steps to Take if Your Shein Package Is Missing

Your Shein package is missing. Although everyone dreads this situation, swift action is crucial when it does occur. Start by verifying your shipping information when you find your Shein package missing. Misdelivery often arises from incorrect shipping information.

Verify Your Shipping Information

Maybe your shipping information was WRONG. An incorrect shipping address is a common culprit for undelivered packages. Before you hit the panic button, double-check the shipping address you provided. It’s possible a simple typo may have sent your package to the wrong location.

Steps to See Your Shein Orders

  1. Log in to your Shein account

  2. Click on My Account

  3. Click on My Order

You will see all your orders here.

Login Shein Account

Check with Family Members or Neighbors

If shipping address is correct, you can check with family members or neighbors. They might have received your package by mistake or accepted the delivery on your behalf. And check around your front and side doors whether packages are hidden there. If you still cannot locate your package, consider contacting your local post office for assistance.

Review the Tracking Status

Review the tracking status of your Shein order, which can be accessed using the Shein tracking number through the Shein website or mobile app for shein package tracking. If showing delivered but you haven’t received, and your family members or friends don’t see it too, you have to contact Shein’s customer service for support.

Shein Order Tracking Status

Contacting Shein Customer Support for Lost Packages

Contact Shein for a Claim

Having explored all the above possibilities while still can’t find your packages, now you can turn to Shein’s customer support. They must be happy to assist you in finding your lost package.

Gather Your Order Details

Before contacting Shein, collect all the necessary order details. You can take a screenshot of the tracking update of your order. Having these details at your fingertips will speed up the resolution process.

Contact Shein Customer Service

Now with all your order details, you’re ready to contact Shein customer service. Shein offers a variety of customer service channels, including call, email ,live chat and social media. If you still need further assistance, don’t hesitate to contact Shein customer support for additional help.

Contact Shein for Support

What to Expect During the Resolution Process

After making a claim, await their resolution process. You can expect Shein to start an investigation, which involves reviewing the tracking information and potentially communicating with the courier. You have to wait because Shein needs a little time checking with the shipper.

How Shein Handles Lost Orders

Shein Packages Lost

Once the lost package is reported, what course of action will Shein take? Well, they have established procedures in place to tackle such issues, including issuing refunds or reshipping the lost items.

Refund Record Procedures

If your package is confirmed lost, Shein will process a refund. You can opt to receive the refund back to your original payment method or credited to your Shein wallet.

Reshipping the Lost Package

If you prefer not to receive a refund, Shein also offers the option to reship the lost package. They generally reship a lost package within 60 days from the ship date.

Understanding the Customer Protection Time

Shein offers a customer protection time for 45 days. This is a designated timeframe within which you should reach out to Shein if your package doesn’t arrive. If you find your packages lost within 45 days to your orders date, generally it’s no problem for refund or reshippment. However, if more than 45 days when you notice, you will lose the customer protection. So, constantly track your orders and notice packages lost as early as possible, that’s important. Anyway, still contact Shein for further support if your protection time expires.

Compensation for Lost Shein Packages

Shein Order Refund

When your package is confirmed lost, Shein offers compensation in the form of a refund or Shein points.

Options for Receiving Your Refund

If you opt for a refund, you can choose to receive it back to your original payment method or credited to your Shein wallet.

Using Shein Points as Compensation

If you prefer, you can also choose to receive Shein points as compensation for your lost package. These points can be used for future purchases on the Shein website.

How to Avoid Future Package Loss

Experiencing a lost package is unfortunate, but it serves as a lesson in prevention for future occurrences. There are several steps you can take to avoid this situation in the future.

Choosing a Reliable Shipping Method

One preventative measure is choosing a reliable shipping method. Shein offers three shipping methods: Economy shipping, Standard Shipping, and Express Shipping. By selecting one of these options, customers can ensure they are using their own shipping method that best suits their needs and easily track their shipping status.

Securing Your Delivery Location

Another measure is to secure your delivery location. This can include installing security cameras or using a secure scatola di consegna del pacco.

Lockable and spacious package delivery box

Keeping an Eye on the Tracking Information

Finally, ensure you constantly monitor your tracking information through Shein’s app or website. Regularly checking the tracking status of your order keeps you informed about its progress and allows you to address any issues promptly.


Online shopping is easy and getting more popular nowadays. We enjoy the convenience and happiness when ordering multiple items through Shein app. Don’t be panic if your packages delivered but you don’t find them, or missing. Because there are clear steps and support available to help you resolve the issue. From verifying your shipping information to contacting Shein customer support, every step is crucial in ensuring that your package is recovered or compensated. If your package do is lost, getting to konow how to avoid future package loss is necessary. Methods include choosing a right shipping method, securing your porch with camera or parcel box, and tracking the package constantly.

Domande frequenti

Why my package was missing? Stolen?

It’s possible. In recent years, the issue of “porch pirates,” or individuals who steal packages from people’s doorsteps, has become increasingly serious. As more and more people are turning to online shopping, the number of packages left unattended on porches has skyrocketed, making them an easy target for thieves.

A Post about Porch Pirate

There are several measures you can take to protect your packages from being stolen. One of the most effective methods is to use a secure package delivery box. These boxes are designed to keep your packages safe until you can retrieve them.

How do I contact Shein about a missing package?

Contact SHEIN directly by visiting their support page within 45 days of the expected order date. If using their app, click on the ‘Me’ button in the bottom right hand corner and then click on ‘Support’ under ‘More Services.’ Live chat is available for account issues, order cancellations, defective or missing items, or questions about specific products.

Call Toll-Free Number for Missing Package 1-843-473-8810 (USA)

Does Shein refund money for lost packages?

Yes, Shein does refund customers for lost packages. Many customers have reported receiving full refunds when their deliveries never showed up.

FAQ for Shein’s Return & Refund

Does Shein really investigate missing packages?

Shein does investigate missing packages and offers customers a refund or replacement if appropriate following an investigation. They will have access to specific information about the order and can provide more details about the failed delivery attempt to help resolve the issue.

What if my Shein order was delivered but not received?

If your Shein order has been delivered but not received, you should log in to your account and track the logistics information. If it has been delivered, contact Shein online customer service to inquire about the specific reason or let them start the investigation.

How can I avoid future package loss?

To avoid future package loss, choose a reliable shipping method, secure your delivery location with a scatola di consegna del pacco, and regularly check the tracking information.

How does package delivery box work?

How does Feliluke parcel drop box work

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