FAQs

Experience unparalleled convenience, delivered right to you.

Shipping

We Ship Throughout the U.S.A Dan Kanada.

Good news! Feliluke is now providing free shipping on all orders within the contiguous United States Dan Kanada.

Feliluke offers free shipping on all orders within the contiguous United States& Canada. Shipment times are typically 2–7 business days based on the distance to your destination.

Possible. For other countires, please email info@feliluke.com for detailed shipping cost.

Please email us at info@feliluke.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly (usually within a few hours), but we’ll do our best to process your request.

Orders & Billing

Please email us at info@feliluke.com as soon as possible if you would like to change your shipping address.

You can check on the status of your order by visiting the Order Status Page

Feliluke offers free shipping on all orders within the contiguous United States& Canada. Shipment times are typically 2–7 business days based on the distance to your destination.

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Google Pay and Apple Pay! Unfortunately, we cannot accept checks or money orders.

If your payment didn’t go through, here are a couple of things to verify:

  • Make sure that the billing details on your card, such as the security code and billing address, match the information you entered into our system.
  • Is your card expired? Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.

If none of the above situations apply to you, please reach out to us at info@feliluke.com. We’re here to assist you!

Please email us at dukungan@feliluke.com with your order number, a picture of the incorrect item(s) you received and packing slip. We will get back to you ASAP!

Feliluke menjamin bahwa produk yang dijual bebas dari cacat bahan dan pengerjaan serta berfungsi sempurna pada saat pembelian. Feliluke menawarkan Garansi Seumur Hidup Terbatas gratis untuk produk Feliluke dengan bukti pembelian kepada pemilik aslinya.

Garansi Seumur Hidup mencakup cacat produksi dan kegagalan komponen bergerak dalam penggunaan normal. Jika produk menjadi cacat karena alasan ini selama kepemilikan Anda, Feliluke akan mengganti produk tersebut setelah dikembalikan ke Feliluke.

Garansi Seumur Hidup ini tidak berlaku untuk segala kerusakan yang disebabkan oleh modifikasi, kecelakaan, penyalahgunaan atau penyalahgunaan produk. Garansi Seumur Hidup ini tidak berlaku untuk penyelesaian akhir, cat, karat atau pemasangan yang tidak tepat. Kami akan mengevaluasi setiap klaim Garansi berdasarkan kasus per kasus, jadi silakan hubungi kami di dukungan@feliluke.com jika Anda memiliki pertanyaan atau kekhawatiran tentang produk Feliluke Anda.

Tidak ada jaminan lain selain yang dinyatakan secara tegas di dalamnya. Pengiriman produk ke Feliluke harus dalam karton pengiriman asli dengan pengiriman prabayar.

Untuk informasi lebih rinci, silakan merujuk ke kami Halaman Pengembalian dan Kebijakan.

Product Information

  • Place stickers on your box: You can buy our package delivery sticker and affix it to your box as shown in the example below:
  • Provide instructions to delivery services: If you regularly receive deliveries from specific delivery services such as UPS, FedEx, or DHL, consider contacting their customer service or visiting their website to provide specific instructions about your parcel drop box. You can mention its location, any specific codes or access instructions if necessary, and request that they use the drop box for deliveries.

Kotak surat & paket Feliluke adalah benda yang berat dan besar.

Selain itu, semua kotak surat & paket dilengkapi dengan alat penahan untuk dipasang di tanah sehingga dapat membantu mencegahnya diambil.

Ya, ditambatkan pada kayu atau beton dengan empat baut yang disertakan dalam paket.

Contoh pelanggan:

Each box comes with a unique lock and key. If you lose the key, please don’t hesitate to contact us. We can send you a new lock and key for replacement.

There are multiple Feliluke key configurations to provide additional security and peace of mind.

No, it is not recommended to modify feliluke box in any way as changes to the product have not been tested for safety, durability or performance. Additionally, any warranty is voided once any modifications are made.

It’s easy! This mailbox must first be assembled by following some simple steps(For assembly assistance, check out our Assembly Tips Page.). Then, it can be installed into concrete or wood decking using our included anchoring hardware. All hardware and easy to follow instructions come with the product.

  1. Video Instruksi Perakitan
  2. Panduan Instalasi

Customer Support

Questions? Let’s talk.

Chat – Use our online chat to get quick responses for questions that can’t wait.

Email – Email info@feliluke.com, and we’ll respond within 24 hours.

Talk – Call us @ +86 189 1264 8555

For all press inquiries, email info@feliluke.com. We’d love to hear from you!

For all inquiries about collaboration, email info@feliluke.com. We’d love to hear from you!

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