FAQ - Feliluke Package Delivery Box |Secure Lockable Package Box For Home & Porch

FAQs

Experience unparalleled convenience, delivered right to you.

Shipping

Kami Hantar Sepanjang USA dan Kanada.

Berita baik! Feliluke kini menyediakan penghantaran percuma untuk semua pesanan dalam kawasan yang berdekatan Amerika Syarikats dan Kanada.

03. Bilakah penghantaran saya akan sampai?

Feliluke menawarkan penghantaran percuma untuk semua pesanan di Amerika Syarikat & Kanada yang berdekatan. Masa penghantaran biasanya 2–7 hari perniagaan berdasarkan jarak ke destinasi anda.

04. Adakah anda menghantar ke negara lain?

mungkin. Untuk negara lain, sila e-mel info@feliluke.com untuk kos penghantaran terperinci.

05. Bolehkah saya membuat perubahan pada pesanan saya atau membatalkan pesanan saya selepas ia diproses?

Sila email kami di info@feliluke.com secepat mungkin jika anda ingin membatalkan atau menukar pesanan anda. Pusat pemenuhan kami memproses pesanan dengan cepat (biasanya dalam beberapa jam), tetapi kami akan melakukan yang terbaik untuk memproses permintaan anda.

Orders & Billing

01. Can I change the shipping address on my order?

Sila email kami di info@feliluke.com as soon as possible if you would like to change your shipping address.

02.How do I check the status of my order?

You can check on the status of your order by visiting the Order Status Page.

03. Bilakah penghantaran saya akan sampai?

Feliluke menawarkan penghantaran percuma untuk semua pesanan di Amerika Syarikat & Kanada yang berdekatan. Masa penghantaran biasanya 2–7 hari perniagaan berdasarkan jarak ke destinasi anda.

04. What forms of payment do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Google Pay and Apple Pay! Unfortunately, we cannot accept checks or money orders.

05. What can I do if my payment is declined?

If your payment didn’t go through, here are a couple of things to verify:

Make sure that the billing details on your card, such as the security code and billing address, match the information you entered into our system.
Is your card expired? Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.

If none of the above situations apply to you, please reach out to us at info@feliluke.com. We’re here to assist you!

Returns & Warranty

01. Q. I received the wrong product. How can I return it?

Sila email kami di support@feliluke.com with your order number, a picture of the incorrect item(s) you received and packing slip. We will get back to you ASAP!

02. Q.What is the Warranty policy?

Feliluke menjamin bahawa produk yang dijual bebas daripada kecacatan pada bahan dan mutu kerja serta berada dalam keadaan berfungsi sempurna pada masa pembelian. Feliluke menawarkan Waranti Sepanjang Hayat Terhad percuma pada produk Feliluke dengan bukti pembelian kepada pemilik asal.

Waranti Sepanjang Hayat melindungi kecacatan pembuatan dan sebarang kegagalan bahagian yang bergerak di bawah penggunaan biasa. Jika produk menjadi rosak atas sebab-sebab ini semasa pemilikan anda, Feliluke akan menggantikan produk sebaik sahaja ia dikembalikan kepada Feliluke.

Waranti Sepanjang Hayat ini tidak terpakai kepada sebarang kerosakan yang disebabkan oleh pengubahsuaian, kemalangan, penyalahgunaan atau penyalahgunaan produk. Waranti Sepanjang Hayat ini tidak terpakai pada kemasan, cat, karat atau pemasangan yang tidak betul. Kami akan menilai setiap tuntutan Waranti mengikut kes demi kes, jadi sila hubungi kami di support@feliluke.com jika anda mempunyai sebarang soalan atau kebimbangan mengenai produk Feliluke anda.

Tiada jaminan lain selain daripada yang dinyatakan secara jelas di dalamnya. Penghantaran produk ke Feliluke mestilah dalam kadbod penghantaran asal dengan muatan prabayar.

Untuk maklumat terperinci, sila rujuk kami Halaman Pulangan dan Polisi.

Product Information

01. How can I help my delivery drivers know where to deliver?

Place stickers on your box: You can buy our package delivery sticker and affix it to your box as shown in the example below:
Provide instructions to delivery services: If you regularly receive deliveries from specific delivery services such as UPS, FedEx, or DHL, consider contacting their customer service or visiting their website to provide specific instructions about your parcel drop box. You can mention its location, any specific codes or access instructions if necessary, and request that they use the drop box for deliveries.

02. Can someone steal my Adoorn mail or package box?

Kotak surat & bungkusan Feliluke adalah objek yang berat dan besar.

Selain itu, semua kotak mel & bungkusan disertakan dengan kit berlabuh untuk diikat ke tanah yang boleh membantu menghalangnya daripada diambil.

03. Can I anchor into wood or concrete?

Ya, berlabuh ke dalam kayu atau konkrit dengan empat bolt yang disertakan dalam bungkusan.

Contoh pelanggan:

04. Can I get a replacement key if I lose?

Each box comes with a unique lock and key. If you lose the key, please don’t hesitate to contact us. We can send you a new lock and key for replacement.

05. Will keys from other Feliluke locks fit my Feliluke lock?

There are multiple Feliluke key configurations to provide additional security and peace of mind.

06. Can I make modifications to my mail&package box?

No, it is not recommended to modify feliluke box in any way as changes to the product have not been tested for safety, durability or performance. Additionally, any warranty is voided once any modifications are made.

07. How do I wash my mail&package box？

Wash with soap & water.

08. How do I install the modern mailbox?

It’s easy! This mailbox must first be assembled by following some simple steps(For assembly assistance, check out our Assembly Tips Page.). Then, it can be installed into concrete or wood decking using our included anchoring hardware. All hardware and easy to follow instructions come with the product.