반품 및 보증

30일 반품 정책

여러분도 저희만큼 Feliluke 우편물 및 택배 상자를 사랑해 주시길 바랍니다. 구매가 만족스럽지 않은 경우, 제품 배송 후 30일 이내에 반품하여 환불해 드립니다. 단, 제품이 사용되지 않았고 원래 포장 그대로 유지되어 당사로 다시 배송되었으며 아래 설명된 나머지 자격 기준을 충족하는 경우에 한합니다. . 공인 대리점에서 구매한 제품의 경우 해당 대리점의 반품 정책이 적용됩니다. 자세한 내용은 해당 대리점에 직접 문의하세요.

RETURN POLICY ELIGIBILITY DETAILS

You may return your Feliluke order for any reason, within 30 days of delivery, as long as the following criteria are met:
This return policy applies only to product purchased on feliluke.com.
The product must be unused, undamaged and returned in its original packaging (boxes, cardboard, foam, etc).
Returns must be requested within 30 days of delivery by emailing us at support@feliluke.com for a return authorization number. Once approved, a return authorization number will be issued with directions on how to return.
Items must be shipped cost pre-paid by customer back to Feliluke. A copy of the packing slip or original receipt must accompany all returns. We reserve the right not to accept returns that do not have a return authorization number or are not accompanied by packing slip or original receipt. Additionally, we charge a 10% restocking fee to offset processing and handling costs on all returns.
If a return does not meet any or all of these criteria, we reserve the right to issue a partial refund or no refund on a case by case basis.
Feliluke does not offer returns on Feliluke products purchased outside of feliluke.com. For products purchased from an authorized retailer, their return policy applies — please contact them directly for more information.

EXCHANGE POLICY ELIGIBILITY DETAILS

You may exchange your Feliluke order for any reason, within 30 days of delivery, as long as the following criteria are met:
This exchange policy applies only to product purchased on feliluke.com.

The product must be unused, undamaged and returned in its original packaging (boxes, cardboard, foam, etc).
Exchanges must be requested within 30 days of delivery by emailing us at support@feliluke.com for a return authorization number. Once approved, a return authorization number will be issued with directions on how to exchange.

Items must be shipped cost pre-paid by customer back to Feliluke. A copy of the packing slip or original receipt must accompany all exchanges. We reserve the right not to accept exchanges that do not have a return authorization number or are not accompanied by packing slip or original receipt.

Once an item is received by us for an exchange, we will issue a full refund for the item that has been returned to us minus a 10% restocking fee. This restocking fee will be fully credited back to the customer once a replacement order for a new item is placed. The new order can either be placed directly on our website, or we can issue an invoice to pay against. NOTE: No restocking fee will be deducted if a replacement order is placed prior to us receiving back the returned item.

If an exchange does not meet any or all of these criteria, we reserve the right to issue a partial refund or no refund on a case by case basis.

Feliluke does not offer exchanges on Feliluke products purchased outside of feliluke.com. For products purchased from an authorized retailer, their exchange policy applies — please contact them directly for more information.

I received the wrong product, how can I return it?

다음 주소로 이메일을 보내주세요. support@feliluke.com with your order number, a picture of the incorrect item(s) you received and packing slip. We will get back to you asap!

Feliluke Limited Lifetime Warranty

felinuke.com에서 구매한 제품의 경우, Feliluke는 판매된 제품에 자재 및 제작 기술에 결함이 없으며 구매 당시 완벽한 작동 상태를 유지함을 보증합니다. 수령 당시 부품이 손상되거나 결함이 있는 경우 Feliluke는 해당 부품을 교체해 드립니다.

Feliluke offers a free Limited Lifetime Warranty on Feliluke products with proof of purchase to the original owner. The limited warranty covers manufacturing defects and any failure of moving parts under normal use. If the product should become defective for these reasons during your ownership, Feliluke will replace the product once it is returned to Feliluke.

This limited lifetime warranty does not apply to any damage caused by modification, accident, abuse or misuse of the product. This limited lifetime warranty does not apply to the below:

  1. Vandalism, abuse/neglect, or use of the mailbox or package box for unintended purposes;

  2. Surface rust, fading, corrosion or exposure to the outdoors or environmental pollution, including salt air, road salt and sprinklers.
  3. Damage to the paint that could lead to surface rust damage (e.g., stone chips, scratches, installation errors or improper chemicals being applied to the paint);
  4. Acts of nature, improper use, faulty installation, or alteration or modification to the products that could be reasonably expected to affect the performance of the structural and finish components;
  5. Use of the products with other items that are not compatible with, or adversely affect, the products; and/or
  6. Lost keys.

We will evaluate each Warranty claim on a case by case basis, so please contact us at support@feliluke.com Feliluke 제품에 대해 질문이나 우려 사항이 있는 경우

There are no other warranties other than those expressly set forth within.

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