FAQ - Feliluke Package Delivery Box |Secure Lockable Package Box For Home & Porch

FAQs

Experience unparalleled convenience, delivered right to you.

Shipping

We Ship Throughout the U.S.A and Canada.

Good news! Feliluke is now providing free shipping on all orders within the contiguous United States and Canada.

03. When will my shipment arrive?

Feliluke offers free shipping on all orders within the contiguous United States& Canada. Shipment times are typically 2–7 business days based on the distance to your destination.

04. Do you ship to other countries?

Possible. For other countires, please email info@feliluke.com for detailed shipping cost.

05. Can I make changes to my order or cancel my order after it has been processed?

Please email us at info@feliluke.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly (usually within a few hours), but we’ll do our best to process your request.

Orders & Billing

01. Can I change the shipping address on my order?

Please email us at info@feliluke.com as soon as possible if you would like to change your shipping address.

02.How do I check the status of my order?

You can check on the status of your order by visiting the Order Status Page.

03. When will my shipment arrive?

Feliluke offers free shipping on all orders within the contiguous United States& Canada. Shipment times are typically 2–7 business days based on the distance to your destination.

04. What forms of payment do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Google Pay and Apple Pay! Unfortunately, we cannot accept checks or money orders.

05. What can I do if my payment is declined?

If your payment didn’t go through, here are a couple of things to verify:

Make sure that the billing details on your card, such as the security code and billing address, match the information you entered into our system.
Is your card expired? Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.

If none of the above situations apply to you, please reach out to us at info@feliluke.com. We’re here to assist you!

Returns & Warranty

01. Q. I received the wrong product. How can I return it?

Please email us at support@feliluke.com with your order number, a picture of the incorrect item(s) you received and packing slip. We will get back to you ASAP!

02. Q.What is the Warranty policy?

Feliluke warrants that the products sold to be free of defects in materials and workmanship and to be in perfect working order at the time of purchase. Feliluke offers a free Limited Lifetime Warranty on Feliluke products with proof of purchase to the original owner.

The Lifetime Warranty covers manufacturing defects and any failure of moving parts under normal use. If the product should become defective for these reasons during your ownership, Feliluke will replace the product once it is returned to Feliluke.

This Lifetime Warranty does not apply to any damage caused by modification, accident, abuse or misuse of the product. This Lifetime Warranty does not apply to the finish, paint, rust or improper installation. We will evaluate each Warranty claim on a case by case basis, so please contact us at support@feliluke.com if you have any questions or concerns about your Feliluke product.

There are no other warranties other than those expressly set forth within. Product shipping to Feliluke must be in the original shipping carton with freight prepaid.

For detailed information, please refer to our Returns and Policies page.

Product Information

01. How can I help my delivery drivers know where to deliver?

Place stickers on your box: You can buy our package delivery sticker and affix it to your box as shown in the example below:
Provide instructions to delivery services: If you regularly receive deliveries from specific delivery services such as UPS, FedEx, or DHL, consider contacting their customer service or visiting their website to provide specific instructions about your parcel drop box. You can mention its location, any specific codes or access instructions if necessary, and request that they use the drop box for deliveries.

02. Can someone steal my Adoorn mail or package box?

Feliluke mail & package box is a heavy and large object.

Additionally, all mail & package boxes come with an anchoring kit to secure to the ground which can help prevent it from being taken.

03. Can I anchor into wood or concrete?

Yes, anchoring into wood or concrete by four bolts that are included in the package.

Customer example:

04. Can I get a replacement key if I lose?

Each box comes with a unique lock and key. If you lose the key, please don’t hesitate to contact us. We can send you a new lock and key for replacement.

05. Will keys from other Feliluke locks fit my Feliluke lock?

There are multiple Feliluke key configurations to provide additional security and peace of mind.

06. Can I make modifications to my mail&package box?

No, it is not recommended to modify feliluke box in any way as changes to the product have not been tested for safety, durability or performance. Additionally, any warranty is voided once any modifications are made.

07. How do I wash my mail&package box？

Wash with soap & water.

08. How do I install the modern mailbox?

It’s easy! This mailbox must first be assembled by following some simple steps(For assembly assistance, check out our Assembly Tips Page.). Then, it can be installed into concrete or wood decking using our included anchoring hardware. All hardware and easy to follow instructions come with the product.