FAQs

Experience unparalleled convenience, delivered right to you.

Shipping

We Ship Throughout the U.S.A and Canada.

Good news! Feliluke is now providing free shipping on all orders within the contiguous United States and Canada.

Feliluke offers free shipping on all orders within the contiguous United States& Canada. Shipment times are typically 2–7 business days based on the distance to your destination.

Possible. For other countires, please email info@feliluke.com for detailed shipping cost.

Please email us at info@feliluke.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly (usually within a few hours), but we’ll do our best to process your request.

Orders & Billing

Please email us at info@feliluke.com as soon as possible if you would like to change your shipping address.

You can check on the status of your order by visiting the Order Status Page

Feliluke offers free shipping on all orders within the contiguous United States& Canada. Shipment times are typically 2–7 business days based on the distance to your destination.

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Google Pay and Apple Pay! Unfortunately, we cannot accept checks or money orders.

If your payment didn’t go through, here are a couple of things to verify:

  • Make sure that the billing details on your card, such as the security code and billing address, match the information you entered into our system.
  • Is your card expired? Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.

If none of the above situations apply to you, please reach out to us at info@feliluke.com. We’re here to assist you!

Returns & Warranty

Please email us at info@feliluke.com with your order number, a picture of the incorrect item(s) you received and packing slip. We will get back to you ASAP!

Feliluke offers one-year free-replacement warranty for problems caused by product quality. We also offer 30-day hassle-free return for free. 

Please contact us at info@feliluke.com if you have any problem or question about the product. We will evaluate your warranty claim at soonest and give you the solution.

Product Information

  • Place stickers on your box: You can buy our package delivery sticker and affix it to your box as shown in the example below:
  • Provide instructions to delivery services: If you regularly receive deliveries from specific delivery services such as UPS, FedEx, or DHL, consider contacting their customer service or visiting their website to provide specific instructions about your parcel drop box. You can mention its location, any specific codes or access instructions if necessary, and request that they use the drop box for deliveries.

Feliluke mail & package box is a heavy and large object.

Additionally, all mail & package boxes come with an anchoring kit to secure to the ground which can help prevent it from being taken.

Yes, anchoring into wood or concrete by four bolts that are included in the package.

Customer example:

Each box comes with a unique lock and key. If you lose the key, please don’t hesitate to contact us. We can send you a new lock and key for replacement.

There are multiple Feliluke key configurations to provide additional security and peace of mind.

No, it is not recommended to modify feliluke box in any way as changes to the product have not been tested for safety, durability or performance. Additionally, any warranty is voided once any modifications are made.

It’s easy! This mailbox must first be assembled by following some simple steps(For assembly assistance, check out our Assembly Tips Page.). Then, it can be installed into concrete or wood decking using our included anchoring hardware. All hardware and easy to follow instructions come with the product.

  1. Assembly Instruction Video
  2. Installation Manual

Customer Support

Questions? Let’s talk.

Chat – Use our online chat to get quick responses for questions that can’t wait.

Email – Email info@feliluke.com, and we’ll respond within 24 hours.

Talk – Call us @ +86 189 1264 8555

For all press inquiries, email info@feliluke.com. We’d love to hear from you!

For all inquiries about collaboration, email info@feliluke.com. We’d love to hear from you!

your deliveries, your way

large capacity, secure, weatherproof, a modern mail & package delivery box

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