Returns and Warranty

30 Day Return Policy

We want you to love your Feliluke mail & package box as much as we do. If you’re not satisfied with your purchase, we offer returns for a refund within 30 days of delivery of your product, provided it is unused and is still in its original packaging, shipped back to us and it meets the remaining eligibility criteria outlined below. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.

RETURN POLICY ELIGIBILITY DETAILS

You may return your Feliluke order for any reason, within 30 days of delivery, as long as the following criteria are met:
This return policy applies only to product purchased on feliluke.com.
The product must be unused, undamaged and returned in its original packaging (boxes, cardboard, foam, etc).
Returns must be requested within 30 days of delivery by emailing us at support@feliluke.com for a return authorization number. Once approved, a return authorization number will be issued with directions on how to return.
Items must be shipped cost pre-paid by customer back to Feliluke. A copy of the packing slip or original receipt must accompany all returns. We reserve the right not to accept returns that do not have a return authorization number or are not accompanied by packing slip or original receipt. Additionally, we charge a 10% restocking fee to offset processing and handling costs on all returns.
If a return does not meet any or all of these criteria, we reserve the right to issue a partial refund or no refund on a case by case basis.
Feliluke does not offer returns on Feliluke products purchased outside of feliluke.com. For products purchased from an authorized retailer, their return policy applies — please contact them directly for more information.

EXCHANGE POLICY ELIGIBILITY DETAILS

You may exchange your Feliluke order for any reason, within 30 days of delivery, as long as the following criteria are met:
This exchange policy applies only to product purchased on feliluke.com.

The product must be unused, undamaged and returned in its original packaging (boxes, cardboard, foam, etc).
Exchanges must be requested within 30 days of delivery by emailing us at support@feliluke.com for a return authorization number. Once approved, a return authorization number will be issued with directions on how to exchange.

Items must be shipped cost pre-paid by customer back to Feliluke. A copy of the packing slip or original receipt must accompany all exchanges. We reserve the right not to accept exchanges that do not have a return authorization number or are not accompanied by packing slip or original receipt.

Once an item is received by us for an exchange, we will issue a full refund for the item that has been returned to us minus a 10% restocking fee. This restocking fee will be fully credited back to the customer once a replacement order for a new item is placed. The new order can either be placed directly on our website, or we can issue an invoice to pay against. NOTE: No restocking fee will be deducted if a replacement order is placed prior to us receiving back the returned item.

If an exchange does not meet any or all of these criteria, we reserve the right to issue a partial refund or no refund on a case by case basis.

Feliluke does not offer exchanges on Feliluke products purchased outside of feliluke.com. For products purchased from an authorized retailer, their exchange policy applies — please contact them directly for more information.

I received the wrong product, how can I return it?

Please email us at support@feliluke.com with your order number, a picture of the incorrect item(s) you received and packing slip. We will get back to you asap!

Feliluke Limited Lifetime Warranty

For product purchased on feliluke.com, Feliluke warrants that the products sold to be free of defects in materials and workmanship and to be in perfect working order at the time of purchase. If any part(s) is damaged or defective at time of receipt, Feliluke will replace that specific part(s).

Feliluke offers a free Limited Lifetime Warranty on Feliluke products with proof of purchase to the original owner. The limited warranty covers manufacturing defects and any failure of moving parts under normal use. If the product should become defective for these reasons during your ownership, Feliluke will replace the product once it is returned to Feliluke.

This limited lifetime warranty does not apply to any damage caused by modification, accident, abuse or misuse of the product. This limited lifetime warranty does not apply to the below:

  1. Vandalism, abuse/neglect, or use of the mailbox or package box for unintended purposes;

  2. Surface rust, fading, corrosion or exposure to the outdoors or environmental pollution, including salt air, road salt and sprinklers.
  3. Damage to the paint that could lead to surface rust damage (e.g., stone chips, scratches, installation errors or improper chemicals being applied to the paint);
  4. Acts of nature, improper use, faulty installation, or alteration or modification to the products that could be reasonably expected to affect the performance of the structural and finish components;
  5. Use of the products with other items that are not compatible with, or adversely affect, the products; and/or
  6. Lost keys.

We will evaluate each Warranty claim on a case by case basis, so please contact us at support@feliluke.com if you have any questions or concerns about your Feliluke product.

There are no other warranties other than those expressly set forth within.

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